TerraCycle Overview –

TerraCycle’s mission is to Eliminate the idea of Waste®.

Headquartered in Trenton, N.J. and operating in over 20 countries across the Americas, Europe and Asia Pacific, TerraCycle is a global innovator in green business. It partners with many of the world’s largest consumer product companies and retailers to create collection and recycling solutions for hundreds of traditionally non-recyclable waste streams. By working with companies, retailers, governments and consumers, TerraCycle is able to collect and solve for just about every waste stream, from snack wrappers and contact lenses to ocean plastics and cigarette butts, all waste streams that otherwise end up in landfills, oceans, or incinerators. We are partnered with some of the most recognizable brands and retailers in the world, including BIC, L’Oréal, Pepsico Procter & Gamble and JDE, amongst others. TerraCycle Europe has also partnered with SUEZ, one of the largest resource management companies in the world, to develop joint innovative and differentiating recycling solutions.

Job Overview –

The company seeks to hire a Customer Service Executive. The role will support TerraCycle’s customer service and public drop off network primarily for the French-speaking markets but also support across other European markets including the UK. Native French Speaker (or equivalent) with excellent communication and writing skills in French & English. The ability to speak another European language (particularly Dutch or Swedish) would be beneficial but not essential.

Primary Responsibilities –

  • Handle TerraCycle Customer Service via telephone and email in a fast-paced environment
  • Supporting the development of standard responses and procedures to facilitate the management of customer service in all required European languages
  • Seeking the necessary language support from colleagues in other departments as required
  • Managing TerraCycle’s public drop off location network
  • Updating the public drop off location maps
  • Facilitating the growth and success of the Public Drop off Location Network
  • Supporting the Public Drop off Location Network through various administrative tasks including scheduling shipments and accurate record maintenance.
  • Proactive outreach to potential new locations
  • Sending out public location collection boxes to accepted locations
  • Growing the number of public drop off locations where budget allows/developing the geographic spread where required via proactive outreach
  • Work with the marketing team to develop editable resources to help public location administrators grow their collections (e.g. letters, guides, posters, videos etc)
  • From time to time supporting TerraCycle operations and administrative tasks
  • Working with the rest of the company to ensure that other departments are aware of the challenges that people face when using our service.
  • Support other business functions as required, in particular where it pertains to specific language skills, this may include:
  • Marketing and communications translations
  • Public Relations
  • Operations and Supply Chain

Requirements/Skills –

  • Professional experience providing exceptional customer service via telephone and email
  • Fluent in French and English
  • Strong attention to detail and problem-solving skills
  • An ability to be flexible and able to multi-task throughout the working day
  • Strong interpersonal, verbal & written communication skills
  • Ability to adapt and thrive in a dynamic business environment
  • Ability to develop innovative & creative solutions with a proactive mindset
  • Excellent organizational, time management, and prioritization skills

Desired but not essential:

  • Ability to speak another European language
  • A demonstrated interest or experience in sustainable/green business

Compensation –

  • Salary depending on experience
  • 25 Paid Holiday Days
  • 2 Volunteering Days
  • Quarterly Team Building
  • On site Yoga and activities
  • Company Pension contribution (3% of salary)
  • Start Date – Asap

Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.