TerraCycle Overview

We are TerraCycle® and we are Eliminating the Idea of Waste®.

Operating in over 21 countries across the Americas, Europe and Asia Pacific, TerraCycle is a global innovator in green business. It partners with many of the world’s largest consumer product companies and retailers to create collection and recycling solutions for hundreds of traditionally non-recyclable waste streams. By working with companies, retailers, governments and consumers, TerraCycle is able to collect and solve for just about every waste stream, from snack wrappers and contact lenses to ocean plastics and cigarette butts, all waste streams that otherwise end up in landfills, oceans, or incinerators. TerraCycle has received hundreds of awards globally and has been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com New York Times, Forbes and thousands of others.

More recently TerraCycle launched Loop, a global circular shopping system that enables brands, retailers, and consumers to transition from single-use disposable materials to reusable, durable packaging.

Job Overview:

The company seeks to hire a Customer Care Associate. The role will support TerraCycle’s customer care and public drop-off network primarily for the German-speaking markets but also support across other European markets including the UK. Native German Speaker (or equivalent) with excellent communication and writing skills in German & English. The ability to speak another European language would be beneficial but not essential.

Responsibilities:

  • Handle TerraCycle Customer Care via telephone and email in a fast-paced environment
  • Supporting the development of standard responses and procedures to facilitate the management of customer service in all required European languages
  • Supporting our B2B clients through dedicated channels.
  • Seeking the necessary language support from colleagues in other departments as required
  • Managing TerraCycle’s public drop off location network
  • Updating the public drop off location maps
  • Facilitating the growth and success of the Public Drop off Location Network
  • Supporting the Public Drop off Location Network through various administrative tasks including scheduling shipments and accurate record maintenance.
  • Proactive outreach to potential new locations
  • Sending out public location collection boxes to accepted locations
  • Growing the number of public drop off locations where budget allows/developing the geographic spread where required via proactive outreach
  • Work with the marketing team to develop editable resources to help public location administrators grow their collections (e.g. letters, guides, posters, videos etc)
  • From time to time supporting TerraCycle operations and administrative tasks
  • Working with the rest of the company to ensure that other departments are aware of the challenges that people face when using our service.
  • Support other business functions as required, in particular where it pertains to specific language skills, this may include:
  • Marketing and communications translations
  • Public Relations
  • Operations and Supply Chain

Requirements:

  • Professional experience providing exceptional customer service via telephone and email
  • Fluent in German and English
  • Strong attention to detail and problem-solving skills
  • An ability to be flexible and able to multi-task throughout the working day
  • Strong interpersonal, verbal & written communication skills
  • Ability to adapt and thrive in a dynamic business environment
  • Ability to develop innovative & creative solutions with a proactive mindset
  • Excellent organizational, time management, and prioritization skills

Desired but not essential

  • Ability to speak another European language
  • A demonstrated interest or experience in sustainable/green business

Compensation:

Salary depending on experience

25 Paid Holiday Days

Summer Friday

2 Volunteering Days

Online Yoga and wellbeing activities

Company Pension contribution

Enhanced Parental Leave

Quarterly team engagement

Hybrid working - opportunity to work from home up to 2 days per week

Work anywhere for 1 month

Office exchange program

Job description is not all-inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All candidates must already have the eligibility to work in the UK.

TerraCycle is committed to Diversity, Equality and Inclusion.