TerraCycle Overview

TerraCycle’s mission is to Eliminate the idea of Waste®.

Headquartered in Trenton, N.J. and operating in over 20 countries across the Americas, Europe and Asia Pacific, TerraCycle has been named one of the top 10 companies “Changing the World” in the current issue of Fortune magazine. We partner with many of the world’s largest consumer product companies and retailers to create collection and recycling solutions for hundreds of traditionally non-recyclable waste streams. By working with companies, retailers, governments and consumers, TerraCycle is able to collect and solve for just about every waste stream, from snack wrappers and contact lenses to ocean plastics and cigarette butts, all waste streams that otherwise end up in landfills, oceans, or incinerators. TerraCycle Europe has also partnered with SUEZ, one of the largest resource management companies in the world, to develop joint innovative and differentiating recycling solutions.

Job Overview

TerraCycle seeks to hire a Customer Support Executive. The role will support our customer service and public drop off network primarily for the UK market, but also support across other European markets. Excellent spoken & written English and Scandinavian languages is essential (Danish, Swedish, Norwegian). The customer service team is young, dynamic and friendly, we pride ourselves in having a great work/life balance whilst helping our collectors on a daily basis.

Responsibilities

  • Responding to inquiries via phone & email in a dynamic environment.
  • Advanced computer skills, ideally experience with Zendesk.
  • Enthusiasm for problem solving.
  • Manage and resolve customer complaints promptly.
  • Initiative and decisiveness.
  • Ensure the highest level of service provided.
  • Supporting the development of standard responses and procedures.
  • Seeking language support from colleagues in other departments when required.
  • Sending out public location collection boxes to accepted locations.

Requirements

  • One or more Scandinavian Languages (Danish, Swedish, Norwegian)
  • Excellent spoken & written English
  • 2 to 3 years of professional experience in CS via telephone & email
  • Strong interpersonal, verbal & written communication skills
  • Ability to adapt and thrive in a dynamic business environment
  • Ability to develop innovative & creative solutions with a proactive mindset
  • Excellent organizational, time management, and prioritization skills
  • A demonstrated interest in the sustainable industry would be beneficial

Compensation

  • Salary depending on experience
  • 25 Paid Holiday Days
  • Company Pension contribution up to 3% of salary
  • Start date – ASAP
  • Location is in Perivale, on the central line, London.

Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time.

TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive working environment.