Tired of seeing the amount of waste you produce every day?
Looking to work for a fast-growing, well-resourced team trying to address one of the biggest environmental problems of our time? This job is made for you!
What is Loop?
Loop is a zero-waste shopping platform featuring everyday products from our favourite brands, in fully renewable packaging. A first of its kind solution to tackle single-use packaging. From disposable to reusable.
Loop was launched in May 2019 by TerraCycle, which has been eliminating the Idea of Waste® since 2001 by recycling the non-recyclable and reducing disposability at its source. Working with many of the world's largest consumer brands (including P&G, Nestlé, Unilever, PepsiCo, Coca-Cola, Mondēlez,...) and some of the world’s largest retailers (Tesco, Carrefour, Walgreens,...), it is a groundbreaking step towards the end of single-use disposable materials and the beginning of a circular economy for the consumer goods industry. Loop was launched in both France and the US last May, with plans to expand into several new markets including Canada, Japan, the UK and Germany in 2020.
We are seeking a customer driven, analytics-minded, action-oriented Customer Insights manager, who will lead Loop’s customer service and customer insights team. This person will also play a key role in bringing more standardization and streamlining processes to ensure excellent service to customers as well as providing useful insights to our clients. 75% of this role would focus on analyzing customer feedback and data to derive actionable insights, with 25% focusing on managing the customer service team.
The Customer Relations and Insights manager will be reporting the Global Director of Customer Insights, and will manage a customer service team.
Start Date – ASAP
Please send a thoughtful cover letter and resume when applying. Applications without cover letters will not be considered.
Job description is not all inclusive. Terracycle reserves the right to amend this job description at any time.
TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment